Adobe Drive Refuses To Connect - But Just For One Windows User

Normally, I would spend my evening continuing my exploration of Actionscript (last night was Namespaces ... that's going to need some time for digestion). Tonight, however, I spent the better part of my post-work evening trying to divine the great mysteries of Vista and Version Cue Cs4, particularly Adobe Drive. A designer could log into their Active Directory account and work just fine. She could even remotely log into the Version Cue administrator via a web browser with no problem. However, for some reason, Adobe Drive would not connect. It would detect the remote Version Cue service and even clicking on the "settings" for that instance in Adobe Drive would successfully launch the web browser and navigate to the server page.

To make matters even more confusing,

nobody's authentication would work from her Active Directory account, however, hers would work from a different account on the machine and her own from a nearby XP computer. Thinking it might be a permissions related problem, associated with mapping the P drive (XP is more permissive than Vista), she was temporarily bumped up to a full domain level admin (it's a small network) and still no dice. The machine was rolled back to a point where there was known access and continued nothing.

Moving right along. Thinking it might have something to do with software that only started with her profile, I started dumping whatever I could. Anti-virus was the first to go based on previous bad experience with Version Cue and antivirus software, then side bar gadgets, social networking utilities, Windows Defender, and eventually dumping processes with TaskManager. Luckily I have short hair as it makes it more difficult to pull out.

The resolution that let me escape with a little bit of dignity was to create a new Active Directy user instance. Logged in, with original user rights, and connected to the P drive through Adobe Drive with no problem. Of course, the designer now gets to reconstruct her desktop as well as reset all of her application preferences, but the upside is that if it dies again, it might be an illuminating clue.

Not sure if this will help anyone, but maybe it'll remind me of what I did when she manages to kill Adobe Drive again (or at least when she is present at the suicide). Happy happy joy joy.

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